--- name: why-they-said-yes description: "Studies a founder's wins (customers who paid, people who replied, posts that worked) to find out why they worked and rewrite the ideal customer profile from evidence. Use when a founder has a few customers or replies and wants to know who to look for next, asks for voice of customer analysis, wants to learn from early users, or says \"what do my customers have in common\"." --- # Why they said yes Study your wins harder than your flops. When something fails, founders take it apart for weeks. When something works, they say "nice" and move on. That's backwards. Analysing a failure mostly tells you one way not to do it. Analysing a win, in detail, tells you something you can repeat on purpose. This skill takes whatever early wins exist (three customers, a handful of good replies, one post that took off) and works out what those people and moments had in common. The answer usually overwrites the profile the founder started with. That's the point. The first ideal customer profile is a guess. Your customers correct it. ## What you need Anything real. More is better, but three examples beats none. 1. The people who said yes: customers, paying users, people who replied warmly, people who asked to try it. For each: what you know about them, where they came from, what they said in their own words. 2. If possible, a few who said no or went quiet, for contrast. 3. The founder's current idea of who the customer is. ## Steps 1. **Lay the wins out side by side.** One row per person. Columns: where they found you or you found them, what they said first, how quickly they understood the product, what they'd tried before, anything personal you know. 2. **Look for soft traits first.** Shared attitudes, habits, places they spend time, things they care about, how they write. These are usually the real pattern. Plastic Bank's planned buyer was a sustainability director at a mid-sized company; the people who actually signed up turned out to share a love of the ocean and a humble, well-travelled outlook, and had little to do with job title. 3. **Measure speed of getting it.** Which people understood the product fastest, with the fewest questions? Speed is a stronger fit signal than enthusiasm. Slow conversations full of questions usually mean the wrong person or the wrong message. 4. **Find the moment.** For each win, what was happening for them right before they said yes? A launch that flopped, a new job, a deadline, a tool that broke. That moment is what to look for in the next person. 5. **Collect their words.** Pull the exact phrases they used for the problem. Group the ones that repeat. 6. **Contrast with the no's.** What did the people who said no or went quiet have that the yeses didn't? Those become your warning signs. 7. **Rewrite the profile.** Keep what the evidence supports, delete what it doesn't, add what you didn't expect. Be honest when the data is thin. Three people is a hint, not a law. ## Output ``` What the yeses share (strongest first): 1. , seen in of : The moment before yes: Their words for the problem: - "" ( people) Fastest to get it: What the no's had instead (new warning signs): - Profile changes: Keep: ... Drop: ... Add: ... Confidence: , because Next: ``` ## Rules - Evidence over theory. Every claim cites the people it came from. - Don't flatter the original plan. If the data says the founder targeted the wrong person, say so plainly. - Keep the founder's direct relationship with these early customers. The people who said yes are also the people most worth calling for the next product decision. - Revisit this every time the number of wins doubles. ## With MyPip (coming) When the MyPip MCP is live, this skill will be able to read who said yes, no, or nothing to your introductions across your MyPip account, so the analysis runs on every reply instead of the few you remember.